Patient Feedback February 2024!

OUR PERSONAL FAVOURITE! PERSONAL SHOUT OUTS IN OUR PATIENT FEEDBACK FROM FEBRUARY 2024 🌟 We’re thrilled to share some of the heartwarming feedback we received in February! 🌟 👩‍⚕️ Dr. Slade: “Dr. Slade is very focused and solved my problem, got right to the problem.” 👨‍⚕️ Ethan: “Ethan was very helpful, listened to me. The…

NHS TALKING THERAPIES

The NHS is encouraging anyone struggling with feelings of depression, or anxietysuch asexcessive worry, panic attacks, social anxiety, post-traumatic stress, or obsessions and compulsions,to seek help through NHS Talking Therapies services. These are effective, confidential and free treatments delivered by trained clinicians, online, on the phone, or in person. If you’re struggling with feelings of…

Patient Feedback From January 2024!

OUR PERSONAL FAVOURITE, PERSONAL SHOUT OUT FEEDBACK FROM OUR PATIENTS: 🌟👏 Highlighting our outstanding team members and the heartwarming feedback they’ve received in January 2024! 🌟 👩‍⚕️ Rebecca Hainsworth: “Rebecca was very helpful & very professional.” – A testament to her dedication and expertise in patient care! 🌟 👨‍⚕️ Dr. Ong: “Dr. Ong listened and…

2023 PATIENT, APPOINTMENT DATA REPORT

PATIENT, APPOINTMENT 2023 GRAPHIC

Please review our appointment data for the year 2023. Registered patients: 7,149 Total appointments: 47,480 Face to face appointments: 19,542 Telephone appointments: 24,975 DNA appointments: 857 Please ensure you cancel any appointment you cannot attend. We look forward to serving you in 2024!

Attention Veterans: Op COURAGE

Op COURAGE provides specialist care and support for people who’ve served in the Armed Forces and are struggling with their mental health and wellbeing. Available across England, visit www.nhs.uk/opcourage for more information.

📢🔍 *Your Suggestions, Our Improvements! 🌟*

Dear Patients, We’ve heard you loud and clear! Your valuable feedback has been instrumental in shaping positive changes at Heald Green Health Centre. We’re excited to share that we’ve implemented several improvements based on your insightful suggestions. 👀 Attached to this post is a poster highlighting all the changes made to our practice, directly influenced…

🌟🗣 *Celebrating Our Patients’ Voices! 🌟*

At Heald Green Health Centre, we value each patient’s experience and feedback. Here’s a snapshot of the heart-warming comments we received from our incredible patients in December 2023: 📞 “Called for a telephone appointment and the doctor rang me back within 5 minutes to prescribe me with the medication I needed.” Your time is precious,…

December 2024 Patient Feedback

In just a few words, please could you tell us why you made that choice? Made sure I understood everything she was telling me and was all round great with me Very efficient rang me on time and looked my past history Called for a telephone appointment and the doctor rang me back within 5…

Patient Survey Results for September and October 2023

Patient Survey results pie chart for September and october 2023

Patient Feedback: In just a few words, please could you tell us why you made that choice? Helpful Very professional Caller 28 in the queue, spoke to the GP with query pulled muscle in chest. Asked to be seen to reassure all ok. Hoped for examination, blood pressure, pulse checked but instead referred to hospital….

You said we did – August to October 2023

We’re listening to your feedback You’ve been giving us your feedback on your care and treatment. You told us: 1. You asked that we be open 7 days a week. 2. You asked for more appointment times and more face to face appointments. 3. You asked us to improve access for patients. We’re listening and…

Get Winter Strong! Winter Vaccinations!

Eligible people are being urged to get their winter vaccinations for flu and COVID-19 as soon as possible for the best protection. The adult COVID and flu vaccination programmes have been brought forward following the emergence of a new COVID-19 variant. Eligible adults can book their COVID-19 vaccination now on the NHS App, on the…

Patient Survey Feedback – August 2023

Patient Survey pie chart August 2023

Patient Survey Results for August 2023 Patient Feedback August 2023 In just a few words, please could you tell us why you made that choice? Because I was not seen or notified Gp took time to listen give contact number and reception staff very helpful too Local Very professional and reassuring advice On time, very…

Patient Survey Feedback for July 2023

patient survey pie chart july 2023

Patient Survey Feedback for July 2023 via the Friends and Family Survey: In a few words, could you tell us why you made that choice? See patients… phone consultations are inadequate Answering the phone, time wait if I can get through at all! That would definitely improve your services. Keep to the times The long…

You said we did – July 2023

We’re listening to your feedback You’ve been giving us your feedback on your care and treatment. You told us: 1. You asked that we be open 7 days a week 2. You asked us to look at our appointment system so people weren’t called in when they weren’t due for a review We’re listening and…

Breast cancer

Breast cancer is the most common type of cancer in the UK. It is important to check your breasts regularly and get to know these signs: • a new lump or area of thickened tissue in either breast that was not there before • a change in the size or shape of one or both…

Attention Parents! Common Childhood Illness Support

📢 Attention Parents! 🧒👩‍👦 We have an important resource to share with you that can greatly assist in managing common childhood illnesses. Introducing the Symptom Checker for Kids, a valuable tool designed to help parents like you navigate through those challenging moments. 🌐 Website: Visit https://www.what0-18.nhs.uk/ to access the Symptom Checker. It’s a user-friendly website…

Patient Survey Feedback for June 2023

Patient Survey pie chart August 2023

Patient Survey Feedback for June 2023 via the Friends and Family Survey: Positive Feedback Sampling: “Blood taken quite painlessly” “From booking in, the appointment was on time and the nurse was very professional” “Made to feel at ease” “As I feel that heald green Dr’s are very helpful so are the receptionists” “Appointment was on…

You said we did – June 2023

We’re listening to your feedback You’ve been giving us your feedback on your care and treatment. You told us: 1. You fed back that our phone message was too long. 2. You fed back that you would like more face to face appointments 3. You fed back that the appointment system was restrictive and needed…

You said we did – May 2023

We’re listening to your feedback You’ve been giving us your feedback on your care and treatment. You told us: 1. You fed back that you didn’t get a phone call from a GP when booked for a tele consult. 2. You fed back that referral times for physio were too long. 3. You fed back…