🌟 Patient Feedback Spotlight! 🌟
We're thrilled to share some heartwarming feedback from our amazing patients, gathered from the May Friends and Family Surveys. Your kind words truly brighten our day and inspire us to continue providing exceptional care. Here's a glimpse of what our patients had to say:
👩⚕️ Dr Slade: "Dr Slade was sympathetic on the phone as always and knew exactly what to prescribe to heal my problem. She explained my results clearly and helped me to know what steps to take next. Dr Slade gave me the time to explain how I was feeling, making me feel reassured. Because Dr Slade and Dr Hyde were helpful."
💼 Receptionist Sue (Reception): "Dr good as always, but Sue on Reception made it happen. Sue on Reception was extremely kind and helpful, she is an asset to the surgery."
🏥 Dr De Souza: "Irene was helpful in helping me get an appointment and Dr. De Souza equally helpful. Dr De Souza was very friendly, addressed my concerns, and was reassuring. Dr De Souza is a perfect GP with his patients and is willing to listen. Dr. De Souza listened and was understanding. Nice to see a caring doctor. Dr D’souza was very thorough in asking my son and his symptoms before coming to a conclusion as to the relevant treatment he would need. Always polite respectful and friendly."
💉 Dr Hyde: "Dr Hyde has continued with my health problems by investigating them and ringing me with the results. Dr Hyde was very nice and made me feel well looked after. Because Dr Slade and Dr Hyde were helpful. Doctor Hyde analysis of my symptoms was accurate. Dr Hyde is very understanding and is very easy to talk to, very happy with the care I received as always."
🩺 Ethan (Nurse): "The young male nurse was very pleasant. Ethan looked after me with respect and kindness. Ethan was helpful and friendly. Nurse Ethan was polite and informative. Ethan helpful. Ethan was easy to talk to."
👩⚕️ Care Coordinator Rebecca: "Rebecca was calming, friendly, and efficient. I suffer from white coat syndrome and Ethan always makes me less anxious. Rebecca's home visit excellent as always. Rebecca the nurse is friendly and puts you at ease."
👩⚕️ Practice Nurse Claire: "Claire explained the results of my blood test and TFT. Was a bit high at 5 and wanted TFT at 4. A further blood test was taken to see if my med needed to be adjusted."
👩⚕️ Practice Nurse Sarah: "Sarah the nurse I saw was very reassuring and helpful."
Your feedback means the world to us. We're grateful for the opportunity to serve such wonderful patients. Keep sharing your experiences, and we'll continue striving to exceed your expectations! 🌟 #PatientFeedback #ExceptionalCare #Grateful #TeamWork
🌟 Celebrating Positive Feedback from Our May Friends and Family Survey! 🌟
We're thrilled to share some uplifting comments from our recent Friends and Family Survey in May. Your feedback fuels our commitment to providing exceptional care. Here's a glimpse of the positive experiences our patients shared:
👩⚕️ "Very helpful and arranged onward appointment to the hospital quickly. Listened to my concerns, explained, and communicated clearly. Doctor took time to listen." #Responsive #AttentiveCare
💼 "Friendly face at reception, felt comfortable with the doctor who helped me out. Staff always friendly and professional. Didn't have to wait long in the waiting room." #Amiable #ProfessionalService
📞 "I was in a queue waiting for my call to be answered, as soon as it was I was given an appointment to speak to a doctor about my son and within 30 minutes I received a call. Efficient, professional, and therefore quick." #EfficientService #PromptResponse
⏰ "Seen on time. Doctor was great. Very professional and friendly and well informed." #Punctual #FriendlyCare
Your feedback is invaluable to us and motivates us to continuously improve. Thank you for entrusting us with your health and well-being. Keep sharing your experiences, and we'll continue to listen, learn, and enhance our services! 🌟 #PatientFeedback #ExceptionalCare #Grateful #TeamWork
📢 Addressing Your Concerns: May Survey Feedback
At Heald Green Health Centre, we value your feedback, and we're committed to addressing any concerns you may have. Here's how we're responding to some of the issues raised in the May Friends and Family Survey:
🔹 Communication Enhancement: We've united our Reception and Administration teams in joint meetings to foster better communication within our practice.
🔹 Continuity of Care: While we're striving to increase continuity with the same GP, factors like annual leave and patient pressures may sometimes affect this. Our reception team prioritises bookings with your preferred GP whenever possible.
🔹 Diagnostic Procedures and Results: We apologise for any confusion regarding referrals and results. Human errors occasionally occur, and we're working diligently to prevent them in the future.
🔹 Specialist Referrals: We're committed to ensuring you receive appropriate referrals, and any limitations are based solely on clinical guidelines, not personal connections.
🔹 Appointment Scheduling: We consistently aim to schedule appointments within two weeks of the initial call, and we appreciate your patience and understanding.
🔹 Prescription Decisions: While we understand your concerns, our GPs make prescription decisions based on clinical judgment. We're here to discuss alternative options if needed.
🔹 Patient Interaction: We're sorry for any instances where you felt your consultation lacked personal engagement. We're addressing this in our clinical meetings to ensure all patients receive attentive care.
Your feedback is invaluable in helping us improve our services. We're committed to delivering the highest standard of care and ensuring your experience with us is positive. If you have further questions or concerns, please don't hesitate to contact us. Thank you for entrusting us with your healthcare needs.
Sincerely,
The Entire Team at Heald Green Health Centre
All Feedback:
In just a few words, please could you tell us why you made that choice?
Always excellent
Very helpful and arranged onward appointment to the hospital quickly
Have me an appointment & listened
Dr Slade was sympathetic on the phone as always and knew exactly what to prescribe to heal my problem
I managed to get an appointment and appropriate treatment
Gave me the help I meeded
Friendly face at reception, felt comfortable with the doctor who helped me out.
Lack of communication between administration and front desk
Doctor was very thorough and listened to our concerns
Issues covered
It was good the doctor was very attentive and showed she cared even though it was over the phone and not seen face to face however it was not very good due to the stress of having to call at 8am spot on to try and get a same day appointment.
That is what I got
Good
Professional friendly efficient manner
Knee pain
Friendly and efficient
Dr Slade explained my results clearly and helped me to know what steps to take next.
I am suffering with anxiety and depression,what I believed to be a simple quick Tyroid bloods ,turned into a whole Diabeteic MOT , which I could not deal with and consequently went into an almighty panicked attack .
I was in a queue waiting for my call to be answered, as soon as it was I was given an appointment to speak to a doctor about my son and within 30mins I received a call.
She is very helpful
Diagnosed pneumonia and arranged x-ray and gave medication
GP not able to give me answers to my questions
Kind, helpful doctor
Gp was nice but referred me for the wrong procedure. I’ve revisited reception since and asked to me referred for an MR scan as instructed by the hospital but not heard anything in 3 weeks
Listened to my corncernsexplained. And communicated clearly
Seen on time. Dr was great
I was constantly informed what treatment was being done
Dr good as always but Sue on Reception made it happen
I prefer face to face interactions
The doctor was friendly and caring and totally understand my circumstances, much appreciated
No results after biopsy
Gave tine not rushed and interested in helping me
Excellent service
Doctor was fantastic
Professional helpful and thorough
Because I needed a antibiotic
Phone call.
Answered my questions
I was able to see a gp etc right away and a thorough consultation was achieved.
Excellent service
Early appointment
Pleasant and helpful
I was treated nicely
Good advice and sympathetic
Fast response
Efficient, professional and therefore quick.
Difficult to answer my problem over the telephone
Excellent treatment
Dr Slade is a very good listener and will do everything to get to the bottom of my issues.
My practically experience. Quite satisfying visits.
Had OOH appointment and given F2F with another GP very quickly and from there referred for 2ww all very quick and efficient
Listened to what I said
Doctor organised a prescription for me
Consultation was by phone
The doctor I seen was very nice and helpful
Kind and helpful
Gp listened , advised and sorted appointment to hospital.
The GP did not provide me much information. I was just informed that I’ve been referred
Punctual, , professional , helpful advice
Knowledgeable
Just a ckekup .excellent.
Phoned when he said he would and phone consultation saved me a trip in
Answered my query and moved forward on it for me
Problem sorted
Phone consultation.
The nurse was lovely and the appointment went very smoothly
Dr De Souza was very friendly, addressed my concerns and was reassuring
Everything went smoothly
Doctor took time to listen.
Very helpful and caring & supportive behaviour.
Telephone call on time
I was dealt with quickly
A pleasant nurse, communication with him was good and he carried out treatment well
Listened intently and shared his knowledge
Polite friendly and professional
Staff always friendly and professional
It was a phone consultation. Very efficient, allowed me to carry on at work without taking time off.
Efficient and clear explanations.
Nurse who looked after me was professional and very understanding.
Extremely helpful
Appointment on time doctor very attentive
The doctor answered my queries to my satisfaction
I didn’t have
A quick phone call first to establish if I needed a face to face appointment. All same day, very pleasant lady doctor.
The care was good but the process time was a little to long
.
No follow up arranged, not able to have further discussion when medication not working
Excellent doctor very professional
It was a face to face appointment
Thorough and supportive check on condition
Well look after
Excellent consultation
I wasn’t left waiting long and the doctor was lovely
To include telephone service, Reception and GP...Responsive. Efficient. Amiable. Helpful. Listened attentively.Professional. Productive
Very efficient
The doctor sorted ou my problem.
I was given a prompt appointment for the following day.
Straight forward discussion for high cholesterol
Please refer to questionnaire I completed yesterday. My answers are still the same!!
Was very professional, sorted exercises for me and arranged hospital consultation
Thorough
Physiotherapist very understanding of my health idsues
Doctor slade listened to me. Unable to get an appointment with a doctor in the past only telephone appointment sshe looked at my problem like to see a doctor if its ongoing issue looked at my problem very well
Doctor listened me very well
Needed a prescription
This was a telephone conversation follow-up with the results of a blood test taken a month earlier.
Professionalism
The doctor fast response
Phoned on time, good knowledge of my meds
Dr Slade gave me the time to explain how I was feelng given it was the 1st I’d spoken with her it made me feel reassured.
The Nurse took my bloods very quickly and professionally without any stinging or bruising. He then thoughtfully made an appointment for a Doctor to speak with me about the results.
Asthma review - nurse was really nice but the questions/ answers that could be given were very generic and non-specific to the individual
Can never get GP appoint even at 8am
IWAS ASKED TO DO SO
Apart from running 5 minutes late, the consultation was carried out in a pleasant and friendly manner.
Thorough examination.
Fast and effective Response. I was seen on time by Doctor who was friendly, did checks and diagnosed the issues, prescribed medication which has been effective so far
Good 👍
Very thorough, went for shingles vac & was offered pneumonia & full health check
Appointment on time and helpful
The nurse was very good
very efficient
Dr De Corsa is a perfect GP with his patients and is willing to listen
Very professional, I was kept well Informed throughout
Very professional &understanding .
Didn’t have to wait long in the waiting room
Great service
Dr de souza is very good
She was very helpful
Short waiting time, and the procedure was explained to me well
She's good
I just felt that it was
Professional
I had no problem getting the appointment and everything went smooth on the day
No
Claire explained the results of.ny blood test and TFT Was a bit high at 5 and wanted TFT At 4.A further blood test was taken to see if my med needed to be adjusted.
Quick, the doctor sorted things and gave great advice
Very efficient and friendly staff
Came to discuss concerns around adhd to be told would not get support from GP. At first the dr suggested writing to my sons school but when the school was named and there was a connection established that another dr is a governor at the school the dr advised they could not write a letter anymore.
Listened to me
Good communication
Very helpful
Problem discussed and satisfactory
Took the time to listen and understand the health issue
Helpful, professional
On time
The young male nurse was very pleasant
Easy to talk to and and very good at explaining what will happen
Very helpful & informative
My treatment is always great
Nice treatment
The nurse was very kind and explained things clearly
Ethan looked after me with respect and kindness
Very professional and friendly and well informed
Seen on time. Good examination.
Was seen to quickly and efficiently
Visited Pharmacy about a common condition - under new scheme
She did job well
Apt was on time and did what he CD said he would do
Appointment on time .
Appointment on time
I attended out of hours practice in Gatley because the surgery had no appointments. The nurse dealt with the matter efficiently and informatively. Appointment was on time. The resepsonists was polite and friendly.
I don't have to wait longer
They were very helpful and efficient
Dr rang to enquire how I was getting in with antibiotics for UTI
The person was doing his job.
Was very professional Answered all my questions
On time
I was seen promptly & the treatment & advice were helpful
On time very pleasant
No hassle
Ethan was helpful and friendly
Received a different treatment for condition.
A very comprehensive visit.
Because he explained well
The nurse was attentive
Nurse was professional and courteous
The person was doing his job list
Polite, informed, courteous
Was seen promptly
He went through my notes and said that I really didn’t need a blood test because I’ve only been on the new medication for just over a month. He explained it to me which was very reassuring
I feel a little disappointed about how the system works
The nurse I saw was extremely helpful
I felt relaxed and comfortable .
Needed to
The nurse was very kind and gentle to me
Very helpful and clear
I was happy with the outcome.
The nurse was friendly and courteous
Dr was excellent
The GP listened to me and promised followup information that happened
Excellent support from initial reception enquiry onwards. Same day appointment. GP listened and acted to resolve my condition.
Appointment was quick professional
Very pleasant and efficient
Prompt. Caring, friendly and professional.
Katherine was knowledgeable but what impressed me most and made me feel safe and secure was that she had read my notes and throughly know my history.
Nurse was super friendly
No drama just took blood pressure and blood
Appointment cancelled. Over 6 months now with fractures to me back and still not been seen face to face. Got to wait another month now for next appointment
Dr Hyde has continued with my health problems by investigating them and ringing me with the results.
The nurse was lovely
Appointment was cancelled
Very caring and professional Explained and advised me of what was happening.
Head nurse was kind and quick with her assistance
Explained everything very well
From arrival to my actual appointment, everyone was super friendly and I felt looked after
Friendly , listened
Made to feel at ease
Very professional and polite
Seen on time, good explanation of tests
Great service…
Good service
Always helpful
Professional and welcoming
Good clear conversations which are easy to understand
Nurse Ethan was polite and informative.
It’s nearest to my house
Everything was fine ,on time.
Very professional
Rebecca was calming, friendly and efficient.
Very good care
I was in crisis and the doctor agreed to see me
Very understanding with my who has dimensir
Happy, smiling, friendly yet professional.
Seen on time and bloods taken quickly
Did what I needed to be done
On time no problem
My experience...
I was assisted by a lovely GP on a Saturday afternoon . This exceeded my expectations and the doctor who assisted me was very helpful and kind. Superb.
Dr Hyde was very nice and made me feel well looked after
She was very caring sensitive.
I was treated very nicely E C Was done and blood was taken
The nurse was very caring and explained everything to me. Also made me feel comfortable and not rushed.
Just asked detailed questions
Good service
My appointment was on time.The nurse was very accommodating
Excellent care. Genuine passion to help.
I suffer from white coat syndrome and Ethan always makes me less anxious
Nurse was very nice and helpful
Very friendly & helpful
always helpful and understanding
Dealt with promptly and efficiently
Helpful and saw me quickly
He listened & he explained
Efficient.
It was a straight forward,no nonsense appointment..handled very well..
To address my health concern.
Very approachable & professional in a very caring way, made me feel comfortable & able to ask rather than be told
After a call back,Dr never said come to surgery
Didn't attend Health Centre
Because Dr Slade and Dr Hyde were helpful
Got an appointment and rang back in good time
Doctor listened and helped
Professional, understanding helpful
It’s good in general
Always excellent doctors
Very professional
Because he is a caring, excellent Doctor.
Good doctor
The nurse was very good
Nurse was very helpful
Rebecca home visit excellent as always
Friendly doctor and explained everything well and he was great with my 3 yr old
Not only was my prescription checked but my medical history was reviewed which pleased me.
Very informative, compassionate.
Efficient, friendly and put me at ease
Clean building, friendly staff
In and out of surgery within 10 minutes job done. 👍
Check on blood pressure
Very helpful
Always have the feeling of being well looked after…
Very professional service!!
I was seen on time and asked the questions that I needed to know.
Two way conversation about my cholesterol which helped us both.
Quick response by reception staff to call using call-back system -25 mins. GP phoned phoned re. assessment and review within 90 mins.
Doctor fully explained why my condition had occurred and the best options for treatment.
Please if any issue go to physical check not online
Problem solved
It was just a normal review
App
I was treated with care from the moment I spoke with reception through to my examination and referral.
Same day appointment.
Because the service was very good
I was given an appointment very soon after contacting the surgery and the service provided was very efficient.
The doctor was helpful
Because the Doctor explained things I did not understand
Discussion with the doctor and the prescription were very helpful to me
Ethan helpful
Even though it was a telephone consultation I felt she really listened.
Saturday appointment provided when all weekdays ones were gone. Pleasant nurse. Quick to be seen.
Doctor listened to me and prescribed the medication for me.
Got a phone call, very polite and professional explained my issue with politeness and I was very happy with outcome 😀 thank you
Very professional and attentive to my circumstances
Prompt call back
Thorough investigation into issue
Patient, sensitive and caring
It was
To be honest, this was a telephone appointment, not a visit. However, the service received was excellent, in a timely fashion and resulted in a clear diagnosis.
Quick response from the Surgery
Good meetings and I got a lot of useful information.
Needed a home visit really but only got telephone consultation
Always compassionate and helpful
Ethan was easy to talk to
explicit and helpful in his report. He was most attentive and helpful during the sample taking and reporting.
Because ive had it a few weeks i needed to see the doctor
Prompt appointment
All our concerns were addressed
Very swift and efficient
Nurse was very professional
Seen on time, doctor was polite, thorough with questions
Resistant cough so check any underlying problems
Took to long to get appointment
Doctor Hyde analysis of my symtoms was accurate
He is really on the ball.
Face to face with a doctor makes all the difference. All my questions were listed to and answered. Now have a plan going forward
Telephone appointments are not always the best
I had been in hospital for 4 weeks and 3 days,i had a diabetic low, whilst there they found my oxygen level was low, now i am on oxygen 24 hours, thats why the nurse came to check my levelhad a diabetic low.
Friendly,welcoming
Very helpful and explained everything.
The nursing sister listened to my questions concerning my cholesterol and responded by reviewing my past records and explained my past levels and how progress can be monitored with statins
The doctor listened to me and understood what I was trying to tell him how I’d been feeling
This Doctor always listens and follows through, when she thinks I need referring to a specialist she does it there and then. I feel I can trust her with my health.
Dr was concerned about my medication and advised on additional medication .
Nurse was great.
He was lovely and very pleasant and explained everything to me and showed me a video of instructions of my medication
Sue on Reception was extremely kind and helpful , she is an asset to the surgery
Attentive to my needs
Sue the nurse I saw was very reassuring and helpful
very caring
They did not do all the things I was told I would recieve
I felt very comfortable talking to the doctor who was lovely and very supportive
Because all our questioned were answered and the doctor called us back when requested
Very professional staff
Doctor was really good
Because kind and good
Good and took interest in my problem
Smith and efficient service
The Dr was friendly put me at ease and advised me
Professional but friendly
I was worried with chest pains.I got swift attention no phone call
I needed to sort out my regular monthly prescription meds which had become out of sequence
Rebecca the nurse is freindly and puts you at ease
Efficient
Doctor understood problem and prescribed immediately
Nice nurse and very efficient 👍
Dr was very kind and helpful
Had a phone call as promised, very efficient and answered all my questions
I needed the consultation to discuss ongoing nerve pain and was prescribed naproxen which does NOT help treat nerve pain
It’s annual review was ok
Treated good
Efficient, personable.
Nice doctor very polite
The doctor was very impatient and never even examined me just typed away on his computer and kept checking the time
Dr D’Souze listened and was understanding. Nice to see a caring doctor.
Seen on time explained my concerns
Quick, friendly, efficient and convenient
