In just a few words, please could you tell us why you made that choice?
They were very helpful
6monthly blood test just routine
Some appointments are very rushed and the medical staff treats you like conveyer built item. The nurse this morning was not rushed and talked through everything needed.
Fully check up done and not rushed at all
Albeit this was a phone call appointment the treatment help me through my illness
Prompt response
Had to wait a little to be called but not to long
Face to face consultation
Dr de Sousa gave me a thorough exam and prescribed cream that worked. He also said I should see him again in two was.
The level of care and understanding was very good
Always incredibly helpful
saw Dr same morning I phoned
Too the point and professional
The doctor was very understanding and helpful.
The nurse remained professional throughout the call and answered the situation and answered all my questions.
I’ve got my appointment within 24 hours.
Dr Wilson was professional and really informative and set my mind at rest starting hrt
Nurse Clair was thorough, patient and informative
Doctor was very good once I got to see him
Unfortunately I had to wait 30 minutes in an extremely warm waiting room.
The staff were i pleasant efficient
They were exerlant
Very professional and understanding
Good info
Ive been there for years
I received an excellent service
Dr de souza was very caring and listened to everything I had to say.
I made that choice as I was pleased to get a face to face consultation
It was most appropriate
My problem was dealt with very well
very helpful and caring
Wait to long to see dr and speak on phone before you see dr
The doctor (Dr Slade) was understanding of my problem
Because she was very understanding and efficient
It occurred on the day we spread my late wife’s ashes and we were at the Ashley pub Cheadle for a meal so I was coping with a noisy environment, but it went well.
Excellent and efficient service.
I spoke with the receptionist, explained why I was calling,she said she would consult with GP and call me back later. She called me back as promised and explained what the GP had said.
Very helpful and understanding
The doctor helped me with everything I needed
Reassuring and advices. Also gave medication.
Very welcome and put you at ease
I called the practice at 8am and had a phone call with the GP by 10am. I was just a little concerned that my appointment was not urgent, but no routine appointments
The doctor was very attentive, and clear with everything 👍
Not a great experience on the whole
Doctor was very good and very helpful he listened patiently and prescribed required medicine thanks
I have. Been with this health center for 35 years and they have always very caring and helpful
The doctor listened and prescribed what he believed was appropriate
Honest and dialogue with the gp
He wasnt very helpful
Didn’t feel rushed, felt like the Dr actually cared.
He took a look at me and decided to call the ambulance, I was in Hosp for 9 days recovering.
Quick service
Very understanding
Dr took my concerns seriously & made referrals for scans
Answered all my questions and left me with no doubts
Good visit
I was listened to and treated with respect by reception staff and the GP.
listened and acknowledged me, two way communication
I felt very calm and relaxed, even when my blood was taken, and blood pressure reading, this is very usual for me.
Easy Choice to make looked after so well was given the time and care that was required
Didn’t feel rushed in any way, painless blood samples taken
On time appointment very polite and informative
Could not take blood
Everything was explained… and was willing to check some issues that were causing concern.
Good blood test
Appointment On time
On time and a very pleasentyoung man gave me my COVID jabbot a lot
Professional, knowledgeable, personable
Polite but just a jab
I had my covid vaccine from Ethan, nurse.
The nurse I saw for my covid vaccination was friendly and efficient.
Dr was lovely didn’t rush and spoke directly to katie
I wanted a referral.
I I would not describe my consultation a satisfactory in any way the person I spoke to had absolutely no knowledge of my medical records and seemed very confused about what he was doing I would prefer not to have a consultation with this particular doctor again
Quick, prompt response
Listened examined and found a solution
Dr listened carefully and understood what I was saying
My consultation with Dr Morris is the best one I have had. I have been physically disabled for many years and the doctor was in medical harmany and understanding of my problems. At last I have felt understood. Many thanks. Gail Godfrey.
I didn’t actually see the Doctor, it was a telephone consultation after I spoke to the receptionist, and followed up with sending images of the affected area. It eliminates to concept of doctor / patient confidentiality.
Prompt and very polite
The doctor rang me up he was very good
Had Problem 4 Days,, Dr. prescribed as necessary. thank you
Was seen promptly, GP was very helpful
Dr Outar was brilliant
Dr acknowledged what I had prescribed me what I needed and also answered another health question I had
Dealt with my medical problem very well
I actually got through quicker than I thought and I was number 22 at 1 min past 8
GP was helpful, listened, took time to understand and investigate and gave impeccable service.
Cleared up the problem
Dr
The doctor (sorry dont know which one) was very helpful
listened, asked questions and advised based on answers
Doctor referred to get scans done ASAP. listened and advised.
All good,very professional..
I saw Dr Slade, who was very thorough and caring, I think you should be able to speak to a doctor you know for continuity
Quick and easy appointment making and follow ip
Very attentive to my concerns as he always is
All staff very helpful, only went for Covid booster ,very efficient and seen in record time.
No waiting. Seen on time.
Didn’t have to wait
A bogus email changing my appointment soon sorted over the phone.
It’s deserved
I was sent a n invitation to have a booster for COVID
You can’t see a doctor.im paying to there salary and can’t get appointment. Telephone consultation is usless. How can you take bloods over the phone
Seen on time
Seen on time
Helpfulness of nurse seen.
She was very patient and clear
Professional and very pleasant person.
Covid jab Mr and Mrs very polite
I had bloods taken but next week coming back for BP etc why not together
Everything went smoothly, even if a bit later than scheduled.
Rang thurs begged for Appointment got following Tuesday, told doctor list of probs, given appt thurs which got cancelled made while had week off & alternative given when back at work.
On time appointment.
I was asked to attend a health check
Rachel the nurse we met is very professional and she explains every details to me
On time no queuing
Early appointment made available at another local centre
Ethan is lovely, very approachable
Attended for Covid vaccine
Professional friendly helpful Appointment on time
He is very nice
On time. Detailed examination and good advice
I think I confused him as I was confused myself.
Was very good and informative
Always available to help and goes out of the way
I was so comfortable to talk with
The nurse was very pleasant and professional.
On time and efficient
Nurse Claire put me at ease.
Self explanatory
Nurse was very nice, and didn’t seem to be in a rush to get me out
A really pleasant and professional nurse, who was a pleasure to see. Thank you.
Covered all aspects of my current health and medications,
Very professional
I had my Covid jab at 2.40pm then blood test at 3pm. It saved me coming down twice
Called very quickly to see nurse
Because I could park and the appointment was on time time no fuss
I have beg for a moisturiser cream because nurse was not authorised to issue while she gave a sample. Health. checker should have authority to issue if needed.
Very punctual Very humble Explain all though I am doctor
On time polite and informative.
Very professional
Good experience
Very nice guy took his time to do my blood pressure and very gentle doing my bloods.
I always get the best treatment from the surgery.
Caring concerned friendly professional.
I got a call back very quickly from the practice.
Very efficient
Phoned back when they said
My daughter was unwell the doctor saw her after having a telephone consultation. The service I received was very fast and excellent
A very busy and helpful practice
Dr Dave was extremely thorough & very helpful, very professional.
Been waiting in a lot of pain in my abdomen for many weeks, at the beginning a few tests have been made but I am still in a lot of pain and I have been made to wait another month and 10 days for an endoscopy procedure. This is after I have already been referred om 3rd of April. I am supposed to be on emergency list for endoscopy, however, 26th of June is not my idea of urgent when I have already been waiting in a lot of pain for so many weeks. Called the clinic to tell them how I feel about this and how I could not possibly wait in this pain for another month and 10 days, and the receptionist reassured me saying she will message the doctor and then get back to me. She never got back to me and this is not the forst time I am told I will be contacted back and it never happens. Nobody should be left in this kind of pain for so long. I feel that I am not being taken seriously by my clinic, i know people that only had to wait a couple of weeks for an endoscopy appointmet and they weren’t anywhere near in the kind of pain that I am experiencing.
it was quite informative. To see
Very professional but also approachable. Very informative and made me feel at ease
Efficient way I was dealt with
Claire was very kind and efficient
Professional informative and friendly
Booster jab
the nurse was so welcoming explained everything she was going to do and made me feel very at ease
It was a relaxed atmosphere and Ethan was very pleasant
At least I have seen the doctor.
Nurse was knowledgeable attentive understanding
Came out to me as I am virtually housebound and i couldnt walk without help
I didn’t have to time to answer the call in time that rang 3 times and then they didn’t ring back
Pleasant person tried to set me at ease.
The staff was very helpful
Very professional. Got Dr to look at infected arm even though i had only gone for blood pressure and blood tests
It was done quickly and Ethan is very good
Because Ethan was very helpful and professional
Friendly, on time
When I interact with the Dr’s it’s fine. They listen to me and are helpful. The only issue I have is getting an actual appointment is a night mare
Easy to make appointment and I wasn’t kept waiting.
Appointment was made by HG Health to be held at Gatley Health
The gp did not know why he was calling me, even though it was the practice that actually requested the call.
Appointment. On time and nurse efficient
No much hell waiting for an urgent physio apt
I was booked in to see the nurse at Gatley clinic on a Saturday, which fitted in well with me working in the week
Every thing went to pla Very efficiently
I got a hospital visit
Attentive, well informed, clear answers
No waiting
Because we need
Appointment on time. Staff friendly and courteous. All processes explained and all questioned answered. Very professional.
I’m the. Physios skill
I felt that the nurse really listened to me and took notice of what my son and I were telling her about my health issues. She was very kind and helpful and went straight away to make a note for the doctor who had seen me originally to assess my bad back to phone me to make an appointment to see him again in person.
Friendly and efficient
Nurse was welcoming and explained procedures
Got there 3 minutes before appointment time. Seen within two minutes, and out within 5.
Prompt attention excellent professional service
I was out at ease straight away , and told k would be referred to the appropriate Place
Efficient
Because of good cearing
Quick comms
I wanted to get checked by a doctor, due to a medical issue.
Our GP Surgery is one of the best, have always found it to me accommodating, through and seamless
I needed a prescription sorting out
Fealt the nurse listened to me a d and was also kind and put me at ease.
Phone call answered politely by receptionist and followed up quickly by a call from GP
I was satisfied with the conversation
Very helpful
DR Slade was compassionate and very understanding
Seen me at short notice
Doctor listened to my problem
He rang to check how things were going no scheduled so very happy with the follow up
The GP took time to answer all my questions
Listened to me
Questions asked were what I expected. Basically the same as previous medication reviews.
Just got a phone call after going to chemist . He gave me a letter to say l needed to be seen today after the receptionist refused to give me an appointment
The offer of a face to face appt. following a telephone conversation
A good telephone consultation
The doctor was friendly, helpful and understanding
Very polite response in reception
Listen and answered any questions I asked.
I asked for help about 08.30 & in less than 1 hour was dealt with by doctor.
Very nice person
Professional care and attention.
Dr listened and sorted out my problem
Answered all my questions and reassured me
I was told I am not eligible
I was returned first because I was told I wasn’t eligible then received a call to comeback as I was discovered to be eligible
I felt I was in good hands and the nurse was lovely
I have a problem with accents so I had to ask my friend to tell me what he said. When translated he was good, but I battle with over the phone accents.
Very efficient and thorough
Nurse took bloods very light hand
Telephone consultation was all that was necessary. It was prompt and efficient.
I turned up and you were shut.
Appointment on time and the nurse was caring
Apots were running 20 mins late
Clear answers
Telephone appt. call was on time with information promised.
Very helpful Dr
The nurse was brilliant and put me at ease
Hardly any eye contact.most of meeting inputing the computer.smiled on arrival
Professional, Friendly, highly informative, caring.
Dr was very thorough with me,as I have a ongoing chest problem
Everything was great, well organised and on time.
I spent most of it talking to her back.while she was on.thecomputer.
Very professional
He was very pleasant and professional
He was very thorough and professional
Always polite and professional
Nearest to my place
As doctors appointments are very rare these days it was a phone consultation
Always had good service
Doctor was professional and courteous
The doctor was great very thorough made sure he understood everything that was wrong with me did his best to help
Good attentive doctor
All great
Dr morris is great in listening to the parents point of view and give clear advice
Caring and explained everything.
I was given an appointment without a fuss for my baby
Great Conversation
Some Highlights From All This Feedback Were:
‘Explain everything clear in my language and i understood what doctors are doing for my treatment’
“Excellent and efficient service.”
“I spoke with the receptionist, explained why I was calling,she said she would consult with GP and call me back later. She called me back as promised and explained what the GP had said. The receptionist called back when she said she would so I wasn’t left waiting around.”
“Dr took my concerns seriously & made referrals for scans”
“I was listened to and treated with respect by reception staff and the GP.”
“Easy Choice to make looked after so well was given the time and care that was required”
“Dr was lovely didn’t rush and spoke directly to katie”
“GP was helpful, listened, took time to understand and investigate and gave impeccable service.”
“Very punctual Very humble Explain all though I am doctor”
“I felt that the nurse really listened to me and took notice of what my son and I were telling her about my health issues. She was very kind and helpful and went straight away to make a note for the doctor who had seen me originally to assess my bad back to phone me to make an appointment to see him again in person.”
Please Take Note of Our Review Of the Negative Feedback:
We value all feedback from our patients and take it seriously. Below are some of the negative comments we have received and our responses to them.
“See more patient face to face appointments”
– We understand the importance of face-to-face appointments and would like to clarify that we do not offer online consultations. We prioritize face-to-face appointments and only conduct phone consultations when necessary.
“Wait too long to see dr and speak on phone before you see dr”
– We are required to triage all calls to ensure that they are appropriate uses of GP time. This helps us free up more GP time for more serious cases. We apologize for any inconvenience caused.
“He wasn’t very helpful. My experience with pharmacist wasn’t helpful in my concerns about my medication”
– We have passed this feedback onto the Pharmacist’s manager at the Pharmacy Hub, Mehmoona.
“I would not describe my consultation as satisfactory in any way. The person I spoke to had absolutely no knowledge of my medical records and seemed very confused about what he was doing. I would prefer not to have a consultation with this particular doctor again.”
– Unfortunately, these comments were submitted anonymously, so we cannot investigate who saw this patient.
“I didn’t actually see the Doctor, it was a telephone consultation after I spoke to the receptionist, and followed up with sending images of the affected area. It eliminates the concept of doctor/patient confidentiality.”
– We apologize for any confusion caused. We will review our processes to ensure that we are maintaining patient confidentiality.
“You can’t see a doctor. I’m paying their salary and can’t get an appointment. Telephone consultation is useless. How can you take bloods over the phone?”
– We would never book someone for bloods into a telephone consultation appointment.
“Been waiting in a lot of pain in my abdomen for many weeks, at the beginning a few tests have been made but I am still in a lot of pain and I have been made to wait another month and 10 days for an endoscopy procedure.”
– We apologize for any inconvenience caused. We will review our processes to ensure that we are prioritizing urgent cases.
“I didn’t have time to answer the call in time that rang 3 times and then they didn’t ring back.”
– We apologize for any inconvenience caused. We will ensure that when calling patients for a telephone consultation, we let it ring out for at least a minute.
“The GP did not know why he was calling me, even though it was the practice that actually requested the call.”
– We apologize for any confusion caused. We will review our processes to ensure that our GPs are fully informed before making calls to patients.
“No much hell waiting for an urgent physio apt.”
– We apologize for any inconvenience caused. We will review our processes to ensure that urgent physio appointments are prioritized. We are liaising with the Physiotherapist’s manager to ensure that they are onsite at least 50% more time than they are currently.
“Just got a phone call after going to chemist. He gave me a letter to say l needed to be seen today after the receptionist refused to give me an appointment.”
– We apologize for any confusion caused. We will review our processes to ensure that our receptionists are fully informed and able to book appointments appropriately. There are some bugs to work out in the process of referring patients to the Pharmacy and this has been raised in our PCN meeting and to the wider teams in order to make things smoother in the future.
“You don’t give enough time to patient.”
– We appreciate all feedback and would like to clarify that we prioritize giving enough time to each patient during appointments. We have received dozens of positive comments from patients who have appreciated the time we have given them.
“I was returned first because I was told I wasn’t eligible then received a call to come back as I was discovered to be eligible. Once there it was quick jab and out.”
– We apologize for any confusion caused. We are aware of some anomalies with the Ardens searches for the COVID jabs and are working with Ardens to clean up their searches to prevent this from happening again.
“I turned up and you were shut.”
– We apologize for any inconvenience caused. This was a bank holiday, and all GPs were closed.
“Hardly any eye contact. Most of meeting inputting the computer. Smiled on arrival. I spent most of it talking to her back while she was on the computer.”
– We appreciate all feedback and would like to remind our GPs to connect with patients during appointments while also making good use of technology. We understand that some demographics may be more sensitive to this than others
